AgingWell Training

This training is offered in partnership with LeadingAge Maryland

The AgingWell Training program equips property managers and maintenance staff to recognize and respond to residents’ well-being needs with empathy, communication, and teamwork.

Developed by LeadingAge Maryland, the curriculum builds empathy, communication, and problem-solving skills that help staff address residents’ well-being while supporting teamwork across housing and service coordination roles. This 4-hour, live, in person training was piloted in 36 affordable senior housing communities in Maryland between 2023-2025.

• Format: One session (4 hours)
• Lunch: Free lunch provided
• Cost: Free
• Certificate: Participants receive a Certificate of Completion
  

What is the AgingWell Training?

The AgingWell Training prepares property managers and maintenance staff for an enhanced role in supporting the well-being of their residents. Through the training, staff will:

• Learn to recognize potential challenges and safety among residents.
• Apply communication, empathy, and problem-solving skills to support resident well-being.
• Strengthen collaboration with service coordinators by sharing insights and observations.
  

Who Should Attend

This training is designed for affordable housing property staff including:

• Property management and assistant managers
• Service coordinators and resident services staff
• Front desk / concierge staff
• Maintenance and facilities teams
• Housekeeping and janitorial staff
• Regional management and executive leadership
  

What Should You Expect

The training covers the following topics:

• Understanding aging, ageism, empathy, person-centered approaches, and the role of property managers and maintenance staff
• Effective communication and productive conflict
• Responding to challenging behaviors and situations
• Self-care

Training Goals

• Build understanding of aging: Provide staff with foundational knowledge of the aging process and help them distinguish between typical aging and potential concerns
• Promote empathy and person-centered approaches: Address ageism and encourage respectful, compassionate interactions with residents
• Strengthen communication skills: Equip staff with strategies to communicate effectively and manage conflict in productive ways
• Recognize and respond to concerns: Help staff identify potential safety or well-being “red flags” and respond appropriately to challenging situations
• Support teamwork and resilience: Encourage collaboration among staff while promoting self-care and healthy professional boundaries