The Leadership Whistle: Making Tough Calls with Confidence - Webinar

Conflict is unavoidable in healthcare. Between staff dynamics, patient concerns, family emotions, and leadership pressures, today’s leaders are constantly making tough calls in high-stakes moments. The question isn’t whether conflict will happen; it’s how you’ll handle it.

In this dynamic and thought-provoking session, David Posner of 3 Point Care Consulting draws powerful leadership lessons from an unexpected source: the referee. Through compelling real-life stories from the court, he translates the mindset, composure, and decisiveness required in officiating into practical strategies healthcare leaders can apply immediately.

Participants will learn how to make confident decisions under pressure, communicate with clarity and authority, de-escalate tense situations, and build a culture rooted in fairness and accountability. This session delivers actionable tools to help leaders maintain credibility, strengthen team trust, and navigate conflict with confidence.

Whether you’re leading a department or an entire organization, this presentation will challenge your perspective and elevate your leadership game so you can make the right call when it matters most. 

This program has been submitted but not yet approved for Continuing Education for 1.0 total participation hours by NAB/NCERS.

To receive continuing education credit for LeadingAge PA-sponsored webinars, attendees must register under their name, participate through the link supplied after registering and complete the evaluation after the webinar.