From Conflict to Confidence: Informing and Engaging Families During a Crisis - Webinar

In times of crisis, clear, compassionate communication with families is essential. However, it’s often one of the biggest challenges for senior care leaders. 

In this interactive session, we will provide proven strategies and practical tools to help teams confidently respond to family concerns during high-stress situations. Attendees will receive a workbook with customizable templates to help develop crisis-ready messaging, assess family communication needs, and implement proactive planning across care settings. Walk away with a ready-to-use framework to reduce confusion, strengthen trust, and maintain calm when it matters most.

To receive continuing education credit for LeadingAge PA-sponsored webinars, attendees must register under their name, participate through the link supplied after registering and complete the evaluation after the webinar.