Smart Support: Building a High-Impact Resident Technology Program - Webinar

Today’s residents arrive with multiple devices and rising expectations for reliable technology support. As senior living communities invest more in digital tools, the need for structured, responsive resident tech support has never been greater.

This practical, solutions-focused session explores how senior living organizations can design and sustain effective resident technology support and training programs. Drawing on real-world case studies from CCRCs, presenters will examine multiple service models, including in-house staff, volunteers, and outsourced solutions.

Participants will learn how to evaluate program options, engage residents and stakeholders, manage costs, and improve return on existing technology investments. The session will also highlight emerging trends in resident tech support, including the growing role of AI, and how resident feedback can be used to continuously improve program outcomes.

This program has been submitted but not yet approved for Continuing Education for 1.0 total participation hours by NAB/NCERS.

To receive continuing education credit for LeadingAge PA-sponsored webinars, attendees must register under their name, participate through the link supplied after registering and complete the evaluation after the webinar. 

We are pleased to offer this webinar at no charge to our members. Non-member rate is $80.