Past Webinars 

Effective communication with families during a crisis is essential. However, it’s often difficult. This session offers practical tools, templates, and strategies to help leaders in aging services manage family interactions with clarity and compassion, even in high-stress situations.

Crises are inevitable, but preparation can minimize their impact. This webinar will explore how senior living communities can anticipate challenges, strengthen response strategies, and protect public perception. Attendees will assess their current crisis preparedness and gain actionable steps to enhance readiness, ensuring swift and effective communication in any situation.

Bullying among older adults in senior living communities is a growing issue, often unnoticed by staff. This interactive session explores the dynamics of bullying, its prevalence, characteristics, and motivations while equipping participants with evidence-based strategies and practical tools to address and prevent such behaviors effectively.

Now that your candidate has accepted the offer, it's time to focus on your employee retention plan. Start by implementing early strategies to build team loyalty and keep the new hire excited and committed to their role. In this session, you will learn how to prevent losing the candidate to a counteroffer, support them through the transition, and keep them engaged throughout the process.

Discover how data-driven insights can transform dining programs and improve satisfaction, engagement, and outcomes across aging services settings.

Maintaining tax-exempt status is essential for nonprofit aging services providers operating in Pennsylvania. This webinar reviews the judicial and statutory standards governing real estate and sales tax exemptions, including the HUP Test and the Institutions of Purely Public Charity Act. Attendees will explore how organizational structure impacts eligibility, analyze current challenges affecting exemption status, and learn best practices for filing and renewing exemptions with the Pennsylvania Department of Revenue.

Your campus landscape is more than a visual backdrop. It shapes first impressions, enhances resident experiences, and can impact your budget. This session explores strategies to maximize both operating and capital budgets through smart design, seasonal planning, and horticultural best practices. Discover practical strategies to transform your grounds into a welcoming, cost-effective community asset.

Discover how on-site therapy can enhance resident wellness while driving revenue, retention, and census stability. This session highlights practical strategies to position therapy as both a clinical asset and a business advantage in senior living.