Webinar Recordings

Experts will examine the five warning signs of escalating behavior and learn to apply an appropriate response to the situation. This course will also identify tips to help you de-escalate a volatile situation.

Conflict is part of daily life in healthcare leadership. From staff tensions to patient and family concerns, leaders are constantly called to make fair, timely decisions under pressure. This engaging session draws leadership lessons from the world of refereeing, translating the art of making tough calls into practical strategies for healthcare environments. Participants will learn how to lead decisively, communicate with clarity, de-escalate conflict, and build a culture grounded in accountability and trust. Through relatable stories and actionable takeaways, this session equips leaders with the mindset and tools to maintain credibility and composure when it matters most.

Discover how data-driven insights can transform dining programs and improve satisfaction, engagement, and outcomes across aging services settings.

Maintaining tax-exempt status is essential for nonprofit aging services providers operating in Pennsylvania. This webinar reviews the judicial and statutory standards governing real estate and sales tax exemptions, including the HUP Test and the Institutions of Purely Public Charity Act. Attendees will explore how organizational structure impacts eligibility, analyze current challenges affecting exemption status, and learn best practices for filing and renewing exemptions with the Pennsylvania Department of Revenue.

Your campus landscape is more than a visual backdrop. It shapes first impressions, enhances resident experiences, and can impact your budget. This session explores strategies to maximize both operating and capital budgets through smart design, seasonal planning, and horticultural best practices. Discover practical strategies to transform your grounds into a welcoming, cost-effective community asset.